Refund policy

At Azayya, we strive to provide exceptional products and experiences. If you’re unsatisfied with your purchase, we offer a simple return process within the guidelines below.

Eligibility for Returns

We accept returns within 14 days of receiving your order. To be eligible, your item must be:

• In its original condition—unworn, unused, and undamaged.

• With all tags attached and in its original packaging.

• Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us:

• Email: admin@azayya.com 
  

Once your return request is approved, we will provide instructions on how to send your package.

Returns should be sent to the following address:

NO 48, JALAN TIARA SENTRAL 2, NILAI UTAMA ENTERPRISE PARK, 71800 NILAI, Negeri Sembilan, Malaysia.

(Note: Items returned without prior approval will not be accepted.)

Damages or Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately. We’ll address the issue and make it right.

Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

• Custom or personalised items (e.g., altered or tailored pieces).

• Intimate apparel (e.g., lingerie).

• Accessories or items sold as part of a set that must be returned in full.

• Sale or discounted items.

• Items marked as final sale at the time of purchase.

Exchanges

To exchange an item, please return the original item first. Once the return is approved, you can place a new order for the item of your choice.

Refunds

At Azayya, we do not offer cash refunds. Approved returns may be eligible for store credit, which can be used toward future purchases on our website.